This is a step-by-step action plan to use when providing support to someone who may be experiencing a distressing situation. A - Approach, assess for risk of suicide or harm. L - Listen nonjudgmentally. G - Give reassurance and information. E - Encourage appropriate professional help. E - Encourage self-help and other support strategies. You do not have to use every single step to provide support and every situation will be different. Information used is adapted from Mental Health First Aid.