<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Week 6 Topic: Metrics Meredith Molloy explains a new metric that she believes is a good measure of service from the customer’s point of view.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Week 6 Topic: Metrics Meredith Molloy explains a new metric that she believes is a good measure of service from the customer’s point of view. Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Week 6 Topic: Metrics Meredith Molloy explains a new metric that she believes is a good measure of service from the customer’s point of view.<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

28: Metrics with Meredith Molloy

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

Business

Technology

Management

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

Share 28: Metrics with Meredith Molloy

Sign up to save your podcasts

28: Metrics with Meredith Molloy

28: Metrics with Meredith Molloy

More shows like Customer Support Leaders

HBR IdeaCast

TED Talks Daily

The School of Greatness

The Official SaaStr Podcast: SaaS | Founders | Investors

The Daily

Up First from NPR

The Game with Alex Hormozi

Modern Wisdom

Advice from a Call Center Geek!

On Purpose with Jay Shetty

Coaching Real Leaders

Huberman Lab

The Mel Robbins Podcast

HBR On Leadership

Happy to Help | A Customer Support Podcast