The backbone of good marketing is the quality of the research. The best insight comes from hearing real audiences talk about their real experiences.Traditional research can cost thousands and still miss the people who don’t get a seat at the table. Quantitative data tells you what’s common. Social listening reveals what’s missing.   In this episode, Michael talks with Jamie Doggett, Associate Director at Lumanity, about why social listening is a standout tool for marketers who want to go deeper than the data and closer to the truth. They explore how social listening works, what it uncovers that surveys don’t, and why unprompted insight and digital body language are changing how we understand behaviour, especially in healthcare.   If you believe good marketing starts with empathy, not assumptions, this one’s for you.