Episode 3

Segment 1: Introduction to Charlotte and the 3-F Formula

1.   Charlotte’s background

2.   How Charlotte developed the book

3.   How the formula gives value to customers

Segment 2: More Specifics about Charlotte’s Book

1.   What is the 3-F Formula?

2.   What are the 3 Cs of a conversation?

Segment 3: The 3-F Formula and Power Players

1.   What Power Players does 3-F use?

2.   What are some new power players Charlotte has identified?

Segment 4: The 3-F Formula and Empathy

1.   How empathy has been lost in customer service

2.   How the 3-F brings empathy back

3.   Why empathy is important in customer service 

Episode 4: Build a Strong Network with Engagement Equity

Segment 1: Being a Superconnector

1.   Building a network is about connecting others

2.   80/20 rule in building your network

3.   9 takeaways from Superconnector

Segment 2: Using Curiosity and Listening to Build a Network

1.   Using Curiosity to Build a Network

2.   Using Listening to Build a Network

3.   The more you’re interested in others, the more interesting you’ll be to them (and the more they will want to help you)

Segment 3: Using the Platinum Rule and Follow-Thru to Build a Network

1.   What is the Platinum Rule and why is it different from the Golden Rule?

2.   Platinum Rule and Golden Rule in Recurring vs Random networking opportunities.

3.   Using Follow-Through to Build a Network

4.   Common reasons why we don’t follow through

Segment 4: Top Tips on Using EE to Build a Strong Network

1.   Designate certain days or times for relationship-building

2.   Straddle several industries to set yourself apart

3.   Combine business and pleasure…but with boundaries

4.   Know when to close the account

5.   Identify those who need you the most

6.   Have the right mentality (learner vs teacher, helper vs salesperson)

7.   Don’t take things personally

8.   Realize everything is connected

Episode 5: Engagement Equity and Team Building

Segment 1: Why Team Building is Important and What it Means to You

4.   You are only as strong as your team.

5.   Identifying who is on your team.

6.   Why building a strong team is crucial.

7.   What do you want your team to look like?

Segment 2: Building a Strong Team From the Beginning

Segment 3: Team Building for Veteran Members of Your Team

   Using listening and curiosity.

Segment 4: Top Tips on Using EE to Strengthen Your Team

 Episode 6: Radiate Outward by Knowing Thyself

Segment 1: The Concept of Radiating Outward and How Knowing Yourself is Never Over

1.   Radiating outward starts will filling your own circle.

2.   Never stop knowing—it’s dangerous to think you’ll ever truly know yourself.

3.   Mindset and knowing yourself.

Segment 2: Knowing Your Personality

1.   Introvert vs Extrovert

2.   Feminine vs Masculine

3.   Love Language

4.   Personality Type 

Segment 3: How to Use Knowing Yourself to Radiate Outward

1.   Set up your environment for success.

2.   Help others get to know you: sharing.

Segment 4: Top Tips on Knowing Yourself to Radiate Outward

1.   Take time to be still.

2.   Know what calms you.

3.   Identify one or two good sounding boards.

4.   View everything as data.

5.   Journal.