In this episode

You don’t get better at listening during conflict by practicing during conflict. You get better at listening during conflict by practicing outside of conflict, where the stakes are lower and it’s easier to be on top of your game. Here are three easy ways to practice giving your full attention and being a good listener

Show notes

* Good negotiators persuade with their ears* The Art of Racing in the Rain (amazon affiliate link)* One reason well-worn habits can feel hard to change* The secret good mediators know about listening (image you can download and print)