What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.

What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS &amp; customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.

3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

Share 3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

Sign up to save your podcasts

3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

More shows like Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

The Rich Roll Podcast

The CX Cast

The Daily

The Prof G Pod with Scott Galloway

The Mel Robbins Podcast