In this episode I discuss the importance of having tough conversations, following through on your promises, and making one on one time for each team member as a salon owner.

I share my personal experiences and challenges with addressing dress code violations and negative behaviors in my team. I emphasize the negative impact of avoiding these conversations and losing the respect of the team.

I also provide tips on how to approach these conversations, such as starting with something positive and ending with a positive note. This video is a must-watch for salon owners who struggle with motivating their teams and want to improve their leadership skills.

00:00 Introduction 01:33 The Importance of Challenging Conversations 05:29 Process for Having Conversations 08:33 Not Following Through on Promises 10:46 The Impact of Absent Ownership 12:20 The Disconnect Between You and Your Team 13:26 The Consequences of Broken Promises 15:36 Not Making Time for One-on-One Connections

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