I’m excited to be back with new episodes of the Chief Customer Officer Human Duct Tape Show. In today’s episode, I have an engaging and enlightening conversation with Craig Langlois, the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts.

Craig and I explore how they developed strategies to improve the customer experience and flow of the museum, how they handle hiring and employee experience, and the incredible community work they’ve done to prepare parents and young children for Kindergarten.