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1. Clear, Timely Communication

Return calls and emails promptly.

Explain the roofing process, timeline, and costs clearly.

Keep customers updated on any changes or delays.

2. Transparent Estimates and Contracts

Provide written estimates with detailed breakdowns.

Be honest about what’s included and any potential additional costs.

Don’t pressure customers into decisions.

3. Professionalism On-Site

Arrive on time and keep the site clean.

Be courteous and respectful to homeowners and neighbors.

Use proper safety measures and minimize disruption.

4. Quality Workmanship

Use high-quality materials.

Follow industry best practices and local codes.

Offer warranties on labor and materials.

5. Follow-Up and Support

Do a final walk-through with the customer.

Provide documentation and maintenance tips.

Be available for follow-up questions or minor fixes.

6. Honest Reviews and Referrals

Ask for honest feedback and respond to reviews professionally.

Offer referrals or portfolios of past work when asked.

Would you like a customer service checklist specifically tailored to your roofing business? Please email us at [email protected]