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1. Clear, Timely Communication
Return calls and emails promptly.
Explain the roofing process, timeline, and costs clearly.
Keep customers updated on any changes or delays.
2. Transparent Estimates and Contracts
Provide written estimates with detailed breakdowns.
Be honest about what’s included and any potential additional costs.
Don’t pressure customers into decisions.
3. Professionalism On-Site
Arrive on time and keep the site clean.
Be courteous and respectful to homeowners and neighbors.
Use proper safety measures and minimize disruption.
Use high-quality materials.
Follow industry best practices and local codes.
Offer warranties on labor and materials.
Do a final walk-through with the customer.
Provide documentation and maintenance tips.
Be available for follow-up questions or minor fixes.
6. Honest Reviews and Referrals
Ask for honest feedback and respond to reviews professionally.
Offer referrals or portfolios of past work when asked.
Would you like a customer service checklist specifically tailored to your roofing business? Please email us at [email protected]