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In this episode, Hilary Corna is joined by special guest Jim to unpack the core tools that drive true process excellence—straight from the source: Toyota. They explore the foundational practices that every process improvement effort should begin with, how to maximize ROI in the shortest time possible, and why simplifying your approach can lead to massive results. Whether you're deep into Lean thinking or just starting your journey toward operational excellence, this episode offers a crystal-clear roadmap.

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TIMESTAMPS:

[03:00] Making industrial work look inspiring
[06:00] Why quality and excellence are still vital in an “efficiency-first” business world.
[09:00] The risks of transactional client relationships and how to shift toward true collaboration.
[12:00] Operational flow
[18:00] Jim’s reflective leadership—“What would 80-year-old Jim say?”
[21:00] How structured playbooks have created process consistency for clients.

ABOUT OUR GUEST:

Jim fell in love with telling memorable stories when he was 5 years old. Since then, Jim grew up to first spend 14 years in the news business winning many awards, including 28 Rocky Mountain Emmy awards and 2 New York Film Festival awards. After that, Jim started Manley Creative and was the sole employee. For almost 2 decades, he’s been proud to watch the company grow into an agency with a global reach. In addition to being a Dad of 3 boys, Jim taught at ASU for 18 years, is an author, is currently the Chairman of the board at The Phoenix Theatre Company, and is an advisory board member for the Phoenix Film Festival Foundation. 

https://www.instagram.com/manleycreativeteam/