In this episode, our host, Hilary Corna, delves into a transformative approach to organizational management—shifting from an owner-led to a manager-led business model. This shift allows companies to operate with resilience and scale, independent of constant oversight from their founders or CEOs. Hillary discusses the importance of creating standardized processes, delegating responsibilities effectively, and fostering a culture where systems are seen as empowering rather than restrictive.

Through practical advice and real-world examples, she explains how small to medium-sized businesses can develop sustainable structures that free leaders to focus on high-level goals. Learn how these adjustments can drive efficiency, reduce risk, and help CEOs take a step back without compromising the company’s performance. If you're a business leader looking to redefine your relationship with daily operations and embrace true scalability, this episode is packed with actionable insights.

Visit www.HilaryCorna.com/learning-center for free tools and resources

TIMESTAMPS

[00:08:01] Shifting from Manager-Led to Owner-Led

[00:02:27] Recognizing the Value of Standardized Processes

[00:08:34] Delegation as a Strategy for Growth

[00:05:59] The Role of Systems in Scaling Operations

[00:08:23] Overcoming the "Founder Dependency" Challenge

[00:13:08] Practical Steps to Empower Teams

[00:10:43] Shifting Focus from Tasks to Management

Ever wondered how to create a culture that embraces growth, resilience, and lasting change?

In this episode, we dive into the power of process improvement and the impact it can have on both organizations and personal leadership. Returning after a refreshing break, our host brings renewed energy and fresh perspectives, sharing insights on what it takes to lead effectively in a world that demands continuous improvement. We’ll explore strategies to build a process-centered organization, foster resilient leadership, and drive sustainable growth. Whether you're looking to refine your leadership skills or deepen your understanding of structured processes, this episode is packed with actionable insights and inspiration to help you lead with impact and purpose.

Visit www.HilaryCorna.com/learning-center for free tools and resources

Follow @HilaryCorna on social

TIMESTAMPS
[03:30] Building a Process-Centric Organization

[07:45] The Key to Continuous Improvement in Teams

[10:10] Leadership Resilience and Personal Growth

[13:55] Embracing Change and Expanding Your Impact

[16:25] Strategies for Sustainable Organizational Growth

[19:40] Resources for Process-Driven Success

[22:00] Wrap-Up and Looking Forward

Why is process documentation often treated as a “one and done” task when it could be an invaluable asset?

In this episode, our host dives deep into the purpose and impact of properly documented processes within organizations. Discussing frameworks like EOS and concepts from books like "Scaling Up," the conversation explores why documentation is more than a risk mitigation tool—it’s a foundation for onboarding, training, and sustainable growth. Discover the three main reasons for documenting processes, the pitfalls of viewing it as a checklist item, and how a proactive approach can strengthen resilience in times of change. Whether you’re a leader, manager, or team member, this episode provides insights into making process documentation a living resource for your organization.

Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow

Visit www.HilaryCorna.com/learning-center for free tools and resources

Follow @HilaryCorna on social

TIMESTAMPS

[00:48] Introduction to Process Documentation

[02:10] Why Documenting Processes Matters

[05:20] How EOS and "Scaling Up" Approach Documentation

[09:15] Three Core Reasons for Process Documentation

[12:40] The “One and Done” Misconception

[16:30] Leveraging Documentation for Onboarding and Training

[19:50] Creating a Proactive, Living Document

In this episode of the Unprofessional Podcast, host Hilary Corna, best-selling author and former Toyota executive, sits down with Patrick Wallain, CEO and Founder at ABLEMKR. Together, they explore the power of process improvement in transforming organizations.

Drawing on Hillary’s 20+ years of experience and Patrick’s leadership insights, they discuss the tools and strategies that drive operational excellence.

From the Kaizen approach to practical tips you can apply today, this episode is a must-listen for anyone eager to enhance their organization’s competencies.


TIMESTAMPS:
[04:25] Challenges of managing thousands of workers
[05:00] Insights from Patrick Wallain on leadership
[10:49] Future Vision and Next Steps
[12:44] The April Maker Journey
[26:16] Business Expansion and Growth Strategy
[27:46] Don't fall in love with the destination, fall in love with the process

ABOUT PATRICK WALLAIN

Growing up in a design-build family, Patrick was taught early on that hard work pays off. His dad was in a constant search for good subcontractors to work with in home building. Unable to find consistent subs, their family learned and completed all aspects of their spec home builds from earthworks and foundation to shingles and paint.


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social

In this episode, Hilary Corna discusses the importance of focusing on consistency to achieve business success. Rather than chasing new ideas or complex systems, Hilary emphasizes the value of mastering the "boring" tasks that truly drive results. Learn how falling in love with routine processes can help you solve key problems and avoid wasting time and resources. If you're looking to streamline your operations and see long-term growth, this episode is for you.

TIMESTAMPS

[00:23] Tools for Process Improvement: How to Get Started

[06:12] Kaizen Leadership: Lessons from Toyota

[10:45] The Impact of Process Improvement on Organizational Success

[15:30] How to Identify and Eliminate Operational Gaps

[21:12] Collaborative Process Improvement: Getting Teams Involved

[24:29] The First Step of the PDCA Process: Understanding Current State

[30:45] Using Process Flow to Increase Efficiency

[35:01] Creating a Competitive Advantage Through Process Excellence

[38:11] Diagnosing Process Issues: Using Information Flow to Solve Problems


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social

Ever wondered what it takes to thrive in the luxury resale market?

In this episode, we dive into the fascinating world of luxury resale with Courtney Watkins, the owner of a luxury research brand and the innovative marketplace "Mind and Yours." We explore the dynamics of buying, selling, and trading luxury accessories and clothing, discussing the unique challenges and opportunities within this growing industry. From the importance of the in-store shopping experience to what sets their brand apart from competitors, Courtney Watkins shares invaluable insights for anyone interested in the luxury resale market. Join us as we unravel the secrets behind curating high-end selections and creating a memorable shopping experience!

TIMESTAMPS

[00:30] Mine & Yours: Who is Courtney Watkins?
[02:35] Dealing with Competition.
[05:19] The Fun Side of the Second-Hand Luxury Business
[06:10] Physical Store vs. Online Shopping
[08:13] What Makes Mine & Yours Different?
[12:40] The Numbers Behind the Resale Business
[16:41] Future Vision for Mind and Yours
[17:26] Learning from the Entrepreneur Master Program
[19:12] Retail Processes Explained

ABOUT COURTNEY WATKINS

Courtney Watkins is the owner of Mine & Yours, Vancouver’s premiere Luxury Resale boutique. She got her start in fashion At 17 when she moved to LA to go to The Fashion Institute of Design and Merchandising. Her experience in LA ranged from working at a small boutique in Beverly Hills, a trend forecasting company and working as Paula Abdul’s personal assistant. After moving back to Vancouver in 2011, Courtney and her business partner realized that there was an opportunity in the Vancouver market for a new business that valued sustainability, interpersonal relationships and luxury fashion. The dream was to foster a community of women who invest in themselves- and their closets. The business plan was a bright, vibrant and welcoming luxury secondhand boutique in busy downtown Vancouver. Five years in, Mine & Yours has grown into a booming business with a strong, kick-ass community of clients

https://www.instagram.com/itscourtwatkins/?hl=en

https://www.instagram.com/mineandyoursco/


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social

Do you find it hard when life changes all your plans? It’s time to start seeing things from another perspective.

Life has curious ways to teach us new lessons. In this episode, I share a hard and special moment in my life that changed my whole year and taught me how processes can be applied in every area of our lives.

Don't miss out on this episode - turn the hard moments of life into knowledge, motivation, and improvement.

TIME STAMPS

[01:50] Why do I do this podcast?

[02:30] The moment that changed my whole year

[04:20] My (slow) comeback

[05:20] Life’s lesson: Put what matters first, and the rest later

[08:20] Surrender to the process, be constant to get the results you want


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social

In the early months of 2024, we proudly present our latest episode—a curated anthology of impactful conversations from the last quarter. This compilation offers an immersion into diverse perspectives shared by guests, encapsulating the essence of our podcast.

We invite you to explore these snippets and learn how to embrace process in your organization. Your insights are invaluable, so please consider leaving a review and sharing your thoughts. We want to hear from you!

TIMESTAMPS
[00:28] Greg Eisen.
[06:05] Jessica Fialkovich.
[10:57] Billy Bosch.
[18:23] Jordan Passman.
[22:10] Natasha Miller.


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social

In this episode, explore the world of business exits with Jessica Fialkovich, owner of Exit Factor, a business exit expert.

Learn from Jessica's entrepreneurial journey, from running a wine boutique to creating the Exit Factor model. Discover the keys to increasing a company's value and the common mistakes owners make when exiting.

Get valuable advice and insights on starting the exit process and debunking myths about exiting a company.


TIME STAMPS
[01:34] Entrepreneurial Beginnings: The Wine Boutique Journey.
[04:57] What is the Exit Factor Model?
[08:03] How to Improve My Company Value.
[11:00] Top Questions About Business Exit.
[15:19] Biggest Mistakes Owners Make When Exiting.


ABOUT JESSICA FIALKOVICH
Jessica Fialkovich is an exit expert, best selling author, speaker, small business advocate, and award-winning business owner. The founder of Exit Factor, she is also the co-owner of Transworld Business Advisors in Colorado, Dallas, and Las Vegas. Jessica is an entrepreneur at heart and successfully built and sold two startups, along with her husband and business partner, Al. With Transworld, they run the business brokerage firm that does the most M&A transactions annually for small and medium-sized businesses. She is also active in the entrepreneurial community, including Entrepreneurs' Organization (EO). She resides between Dallas, TX and Denver, CO.


RESOURCES
We want to hear from you. Fill out our short survey at:
https://bit.ly/UNpodsurvey

Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow

Visit www.HilaryCorna.com/learning-center for free tools and resources

Follow @HilaryCorna on social

In this episode, meet Natasha Miller, CEO of Entire Productions. From envisioning a career in performance art to leading a multi-million-dollar entertainment production company.

Explore the secrets behind their success, including branding prowess and streamlined processes. Discover Natasha's insights on marketing, continuous improvement, and the human touch in business.

Learn from her experiences, what she's proud of in her company, and gain invaluable advice for entrepreneurs.


TIME STAMPS
[00:29] Natasha Miller Secret to Success
[05:32] The Impact of Processes
[22:26] How Bad Marketing Affects You Business
[23:56] Company Achievements and Innovations
[28:16] Defining Success Beyond Personal History
[31:10] Where to Find Natasha's Book
[31:49] Life-Changing Experience as Entrepreneur
[33:47] Advice for Entrepreneurs


ABOUT NATASHA MILLER
Natasha Miller, CEO of Entire Productions, a three-time Inc. 5000 recipient, and author of Relentless, joins Eric on today’s podcast. Natasha’s book, Entitled, tells the story of her life.


RESOURCES

• Visit www.hilarycorna.com/workshop for an example of a Goods & Information Flow
• Visit www.HilaryCorna.com/learning-center for free tools and resources
• Follow @HilaryCorna on social