As we go through this pandemic, most companies WANT to and NEED to pivot by designing a positive Digital Transformation (DT) change.  But what are the most common trends that we should consider as we design our "ACCELERATED" DT solutions.  We think these 3 trends will lead to the best and most positive CX outcomes .

⌚️Timestamps:
00:00 - Sneak Peak
00:19 - As-Is To-Be Intro
01:37 - DT Trends topic intro
02:00 - 1. Customer Experience (Value Added)
05:28 - 2. Employee Experience (Enhancements)
10:00 - 3. Customer / User Experience (Delighters)
13:55 - Trend Take-away "DT BEGETS more DT"
15:57 - As-Is To-Be Outro

2 Digital Transformation Specialists who have implemented 'change' in Health Care, Retail, Grocery, Banking, Energy, Government and much more have come together to share their expertise in this new series; "As-Is To-Be"

CEO - Tumii Transformations: Shawn Acheampong
https://www.youtube.com/channel/UC80wCAMIP2emMWCOVJ0EsmA

CEO - Catalyst Consulting Associates, Inc: Carl Reid
Follow Creid:
Website ➔ https://www.catalyst-consulting.io
YouTube ➔ https://youtube.com/channel/UC4micdOyF8KSPFosB_tGrFQ
Instagram ➔ https://www.instagram.com/abstrakt_projekt/
LikedIn ➔ http://linkedin.com/in/carl-reid-transformiswhatido

🔊Background music via Epidemic Sound Get a 30-day free trial of awesome music for your videos: https://www.epidemicsound.com

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