Katie DaCosta is an International Learning Leader & Founder of Purple Nyx consulting. She is a collaborative and forward-thinking Business Leader and Strategist across Learning, Organisational development and Diversity, Equity & Inclusion (DE&I) Having worked across Global technology and service organisations.

The latest episode of the Digital Adoption Show features Shreya Srivastava, Customer Success Manager at Whatfix, and Katie DaCosta on 3 ways to create performance-driven cultures through transformational learning strategies.

12:03 What did you do differently when managing teams and what was your primary focus?

• Leaders and managers have a lot of responsibility. Managing remote teams across multiple time zones is even harder. Therefore, it is important to be culturally aware and sensitive to time zones
• Language and interpretation are also considerations that the whole team should be aware of, sometimes someone says a phrase or says a word, and it is misinterpreted. The confusion over it will be laughed at, explained, and learned from
• Data should be the key focus area for L&D personnel. This tells us what we need to develop for, and what, who, and why we need to develop for. We can also understand how well we are supporting and improving the skills of the organization and ultimately, its performance

20:48 -Being in the L&D department and also familiar with DAP/Digital Adoption Platform, what would be your top 3 objectives you would like to share with the audience? 

• Performance is absolutely crucial for learning and development teams so that the business can deliver quicker, and they have employees who can take on projects quicker and they can make a positive impact 
• In order to develop effective competence and performance, learning and development teams need to think about what is important, which can't be achieved through delivering long, boring training courses. Therefore, they have to think differently
• L&D teams should be constantly looking out to see how we can embed learning into the flow of work to help performance on the job. It could be things like embedded tips, user guides, podcasts, videos and coaching. A key consideration is to make sure our employees have access to this content in an easy way
• Partnering with IT teams and product teams is really important so that the learning teams can actually start to embed learning in the portals and tools and performance tools like Whatfix can really help in this as well
• L&D teams should focus to solve and close the learning and performance needs. Employees and businesses can do this by understanding the ongoing challenges and issues that impact business performance and planning and implementing training accordingly

25:42 What do you think about blended learning and how it can benefit organizations in the long run?

• Digital learning is generally viewed as linear or path-based, and it can even be viewed as less flexible. The whole concept of digital learning is delivered by technology. It can be a course, an interactive PDF, a video business simulation, a podcast, or an Online Social Forum
• On the other hand, classroom learning can also make use of technology, but it's typically delivered live and it takes the learner out of their working day, which is not ideal for any business. But considering blended learning uses various delivery formats. Blended learning pretty much covers the focus on how we learn effectively. It brings other learning mediums into the mix, like social collaboration, Q&A, forums, virtual classrooms, mentoring, coaching, and on-the-job learning stretch projects

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