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By Whatfix
5
11 ratings
The podcast currently has 91 episodes available.
Summary
In this insightful episode, host Neha Smriti, Growth Marketing Manager at Whatfix, engages in a thought-provoking conversation with Andy Lancaster, Chief Learning Officer at Reimagine People Development, a seasoned leader in learning and development, and a former CLO at CIPD. With over 30 years of experience in the industry, Andy shares his journey and perspectives on how empathy and human-centered design are fundamental in both learning and product development. The discussion delves into disrupting traditional learning models, navigating the challenges of digital transformation, and transitioning leadership roles—all while maintaining a focus on the learner’s experience and needs.
Key Discussion Points:
Human-Centered Learning:
Andy highlights how empathy plays a vital role in understanding diverse learner needs and behaviors. A one-size-fits-all approach is ineffective; instead, personalized and adaptive learning designs are necessary to truly engage and support each learner.
Disrupting Traditional Learning:
Drawing from his experience at CIPD, Andy explains the shift from traditional, formal courses to agile, bite-sized learning modules. This transition allows employees to access learning resources in the flow of work, making education more relevant and immediately applicable to their roles.
Digital Transformation:
The conversation explores the increasing influence of AI and mobile technology in learning, as well as the importance of integrating these tools for on-the-go and self-directed learning experiences. Digital platforms enable learners to access resources anytime and anywhere, providing autonomy and empowering individuals to take control of their professional growth.
Leadership Transition:
Andy shares his personal story of recognizing when it was the right time to step down from a leadership role, emphasizing the importance of stewardship and creating space for emerging leaders. He discusses the value of mentorship and shadowing in ensuring a smooth transition, while also allowing successors to make the role their own.
Conclusion
Andy concludes the episode by envisioning the future of learning as one that prioritizes the learner’s journey, offering flexibility and opportunities for self-direction. He emphasizes that the role of learning and development is evolving, with digital tools and human-centered design being at the forefront of creating transformational, life-changing learning experiences. The key is to stay adaptive, keep learners at the center, and continuously leverage emerging technologies to meet the changing needs of the workforce.
Follow Andy Lancaster:
LinkedIn: https://www.linkedin.com/in/andy-lancaster-ab995418/
Visit Andy’s Website: www.reimaginepeopledevelopment.com
Buy Andy’s Book from the links:
Driving Performance Through Learning: https://bit.ly/4ejS72g
Organizational Learning Communities: https://bit.ly/3zlSdYg
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Summary:
In this thought-provoking episode of the Digital Adoption Show, host Sumit Bedi, Senior Product Designer, Whatfix is joined by AI experts Hosam El Nagar, Senior Consultant L&D, Ed Tech, Alt Shift Lab and Simon Leverton, L&D Digital Design Consultant, Sigma Connected Group, who provide a deep dive into the challenges and opportunities of AI adoption in learning and development. Simon, who utilizes AI in both his professional and personal life due to his autism, sheds light on how AI can be an invaluable tool for personalized communication and enhanced decision-making. Together, the conversation delves into essential considerations for leaders looking to implement AI, such as data security, ethical boundaries, and navigating resistance to technological change.
Key Points:
AI Implementation: AI adoption isn’t just about integrating cutting-edge technology; it requires comprehensive change management strategies. Leaders must ensure that the organization is ready for a digital transformation that touches every part of the business process, from team structures to workflow adjustments.
Personal Experience with AI: Simon offers a unique perspective on AI, highlighting how the technology aids him in everyday communication, particularly due to his autism. By using AI to vet ideas and practice interactions, he demonstrates the potential of AI as a powerful tool for enhancing both personal and professional communication, helping him clarify thoughts and communicate more effectively.
Global Application of AI: Simon also explores the global potential of AI by tailoring learning experiences for diverse cultural contexts. Specifically, he describes how AI helps bridge communication gaps between learners in the UK and South Africa, ensuring the content resonates with both audiences. AI enables adaptive solutions that align with local cultural sensitivities, thus making learning more impactful.
AI Adoption Considerations: Leaders must address critical issues such as data privacy, ethics, and intellectual property when considering AI. Protecting personal and employee data is crucial, as well as ensuring AI tools do not inadvertently misuse third-party content. Additionally, maintaining a balance of control over AI processes is essential, as over-reliance on third-party vendors can lead to loss of critical autonomy.
Resistance & Misconceptions Around AI: A common hurdle in AI adoption is the fear of job displacement and the misconception that AI leads to laziness. Simon points out that giving employees the opportunity to interact with AI can reduce this fear by showing them that AI is a productivity enhancer, not a replacement. Allowing staff to experiment with AI can demystify the technology and build confidence in its use as a supportive tool.
Conclusion:
AI has the potential to revolutionize learning and development, but its success depends heavily on how it’s integrated within an organization. As Simon and Hosam emphasize, AI should be viewed as a supportive, complementary tool rather than a threat. Leaders must ensure that AI serves a meaningful purpose and is not simply adopted for its novelty. To truly harness AI’s power, stakeholders must align on ethical, operational, and cultural considerations. Don’t forget to like, comment, and subscribe to the Digital Adoption Show for more insights on the future of AI in digital learning!
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Summary:
In this episode, Julie Savage-Fournier, Process Design and Improvement Consultant and Kaizen radical, joins host Apoorva N Pai, Team Lead - Sales Development at Whatfix, to share her inspiring journey from her mother’s battle with cancer to her innovative work in revolutionizing healthcare processes. Julie’s deep commitment to improving healthcare systems is reflected in her strategies for implementing lean principles in critical care environments. She highlights the importance of understanding team dynamics, leveraging individual strengths, and adapting processes to enhance organizational efficiency. The discussion also covers the complexities of change management in healthcare, emphasizing the role of a coaching culture to instill continuous improvement in teams.
Key Takeaways:
1. The Power of Purpose:
Aligning your career with your passions and values can lead to both personal fulfillment and professional impact. Julie’s journey, driven by her mother’s cancer experience, is a testament to how a strong sense of purpose can fuel dedication to create change. Her work in healthcare improvement is motivated by this deeply personal connection, which has shaped her mission to enhance patient care.
2. The Importance of Understanding Pre-Technology Workflows:
Before introducing new technology, it’s essential to study and understand how teams operate without it. By identifying why people work in a certain way, you can develop systems that support their processes instead of imposing disruptive changes. Julie stresses that understanding this helps to build trust and ensures that technology solutions genuinely improve workflow efficiency.
3. Adapting Lean Principles to Healthcare:
Julie emphasizes the importance of lean practices—principles designed to reduce waste and optimize efficiency—specifically tailored for healthcare settings. She explains how lean principles can improve both the quantity and quality of care, leading to enhanced patient outcomes without increasing costs. Her methods include reducing material waste in surgeries by optimizing how supplies are managed and delivered.
4. Coaching Culture as a Path to Continuous Improvement:
Julie underlines the significance of creating a coaching culture where managers not only supervise but also mentor their teams in problem-solving. By empowering every employee to tackle everyday problems, healthcare organizations can foster continuous improvement, enabling faster and more effective solutions across the board. This bottom-up approach ensures that even small inefficiencies are addressed and rectified, driving long-term success.
5. The Challenges of Change Management:
Resistance to change is a common hurdle in healthcare, but it can be overcome by showing employees the benefits of new systems and ensuring they feel part of the process. Julie explains that healthcare workers often believe their current methods work well, so leaders must demonstrate how new tools or processes can enhance their daily tasks and improve patient care. Providing the right motivation and understanding fosters a smoother transition.
6. The Role of Problem-Solving in Lean Systems:
Problem-solving is at the heart of lean systems, and Julie discusses how small, everyday inefficiencies can accumulate into significant problems if left unchecked. She advocates for equipping every employee with the skills and permission to solve problems on their own, which increases the overall brainpower in an organization and allows for quicker, more innovative solutions.
7. Metrics to Measure Success in Healthcare:
Unlike profit-driven industries, healthcare metrics are focused on improving care quality and patient outcomes. Julie explains how success is measured by the ratio of quality care delivered against expenses. By optimizing resources—such as reducing material waste and streamlining the provision of medical supplies—hospitals can offer better care within their fixed budgets, benefiting both patients and healthcare providers.
8. Aligning Career with Personal Values:
Julie urges listeners to align their professional pursuits with their personal values, encouraging them to find meaning in their work. For her, this alignment brought about a shift from manufacturing to healthcare, where she feels she can make a true difference. She advises others to follow paths that resonate with their hearts, as this will lead to more meaningful and rewarding careers.
9. The Value of Human Connection in Leadership:
Effective leadership is not just about managing tasks but about building strong relationships and understanding the needs of those you lead. Julie shares how deeply connecting with teams can improve collaboration and drive better outcomes in high-stakes environments like healthcare. For her, the essence of leadership is fostering these connections to create a supportive and productive work culture.
Conclusion:
Julie Savage-Fournier provides invaluable insights on the transformative power of continuous improvement, particularly in the healthcare sector. Her approach, rooted in lean principles and a coaching culture, highlights the importance of problem-solving, adaptability, and aligning career choices with personal values. Whether you work in healthcare or another industry, Julie’s strategies on leadership, team empowerment, and operational efficiency offer actionable advice for creating meaningful change. Stay tuned for more thought-provoking discussions on learning, development, and technology in upcoming episodes!
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
In this episode of the Digital Adoption Show, host Antara Dutta dives deep into the transformative power of adopting a product mindset in Learning and Development (L&D) with Greg Arthur, the founder of Two Circles Design Studio. With a rich career background spanning industries from oil and gas to pharmaceuticals, Greg shares his insights on how a product design approach can revolutionize the way learning experiences are crafted, moving beyond traditional methods to create truly impactful and personalized solutions.
This episode is a must-listen for L&D professionals looking to innovate and create learning experiences that not only meet business objectives but also resonate with and empower learners. Greg's insights provide a fresh perspective on the intersection of product design and learning, offering practical advice on how to navigate the evolving landscape of L&D with a product-centric approach.
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Introduction:
In this insightful episode of the Digital Adoption Show, host Akanksha Singh, Senior Manager of Customer Success at Whatfix, sits down with Dr. Alaina Szlachta, a distinguished learning architect and expert in the field of educational design and evaluation. Together, they explore the often-overlooked but critical role of effective learning impact measurement in today’s organizations. The discussion challenges conventional wisdom by scrutinizing the limitations of traditional metrics and emphasizes the strategic importance of aligning learning objectives with the broader goals of the organization.
Key Takeaways:
Conclusion:
The episode makes a compelling case for moving beyond traditional learning metrics to truly measure the impact of training programs. By adopting a data-driven approach and focusing on business outcomes, organizations can optimize their learning investments and drive meaningful change. Dr. Alaina Szlachta's expertise offers valuable guidance for L&D professionals who are eager to enhance their measurement practices and demonstrate the value of their programs to stakeholders. Her insights are a must-hear for anyone involved in the design, implementation, or evaluation of corporate learning initiatives.
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Introduction:
In this episode of the Digital Adoption Show, we explore the critical role of digital adoption in driving business success. Our guest, Joe Hill Wilson, Chief Commercial Officer and Lead Solutions Architect at LearnAmp, shares invaluable insights into the challenges and opportunities surrounding digital adoption. We delve into the customer perspective, the importance of customer-centric design, and the role of L&D in fostering successful adoption.
Key Takeaways:
Conclusion:
The episode underscores the importance of a holistic approach to digital adoption. By combining customer-centric design, effective L&D strategies, and a focus on user experience, organizations can bridge the gap between technology and human behavior. Wilson's expertise provides valuable guidance for businesses seeking to maximize the return on their digital investments.
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Introduction:
In this episode of the Digital Adoption Show, we delve into the intricacies of community building with Deepika Vani, Senior Field Marketing Manager at Whatfix, and Jane Bozarth, Director of Research at The Learning Guild. With over two decades of experience in learning and development, Jane offers invaluable insights on how to leverage technology to enhance training programs. Our discussion centers on the critical aspects of building a robust learning community, along with the challenges and rewards it entails.
Key Takeaways:
Conclusion:
Creating and sustaining a thriving learning community demands thoughtful planning, continuous engagement, and a deep understanding of member needs. By fostering a supportive and collaborative environment, you can unlock the full potential of your community. Jane's expert insights offer valuable guidance for anyone aiming to build a successful and vibrant learning community.
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
Learning and development (L&D) professionals are constantly seeking innovative ways to improve the learning experience for employees. In this podcast episode, we explore the exciting potential of AI avatars with host Neha Smriti and Kevin Alster, head of Synthesia Academy. Neha, Growth Marketing Manager at Whatfix, with a passion for exploring new technologies, guides the conversation as Kevin, an expert in AI avatars, sheds light on their capabilities and impact on the L&D landscape.
Key takeaways:
Conclusion
AI avatars are poised to significantly transform the L&D landscape. By embracing this innovative technology and strategically integrating it with the expertise of human instructors, organizations can unlock a world of possibilities for creating impactful and successful learning and development programs.
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
In this episode of the Digital Adoption Show, we delve into the dynamic world of digital transformation with two distinguished leaders in the field. 🌟🔍
We are excited to host Charlie Valerio, CIO at Aboitiz Power, a trailblazer known for his remarkable digital transformation initiatives that have shaped the local industry landscape in the Philippines. Joining Charlie is another panelist, Zeljko Ivkovic, CIO at ISS and a veteran in the realm of workplace management. Together, Charlie and Zeljko explore the crucial aspects of digital transformation, from strategic alignment with business goals to leveraging technology for meaningful impact.
Digital transformation extends beyond technology implementation; it is fundamentally about people, relationships, and strategic alignment. Charlie and Zeljko’s experiences underline the importance of a people-centric approach, strategic alignment, and contextual sensitivity to drive successful digital transformation initiatives across diverse corporate cultures and geographical regions.
Tune in for an insightful discussion on the evolving role of technology in driving industry success and meeting customer expectations. 🚀💡
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
In this episode, we explore critical aspects of HR transformation and the significant impact of AI in overcoming enterprise challenges. We are joined by two distinguished guests, Jason Radisson and JD Dillon, who share their invaluable insights on the future of HR and frontline workforce management.
Segment 2: Interview with Jason Radisson
Challenges for Startups in Enterprise Technology:
AI's Role in HR and Human Capital Management:
Examples of AI Improving HR Operations:
Segment 2: Interview with JD Dillon
AI Breaking Down Learning Barriers:
Real-Life Examples of AI in Learning and Development:
Developing Skills in the Frontline Workforce:
The Role of Managers:
This episode of the Digital Adoption Show provided a deep dive into the transformative potential of AI in HR and frontline workforce management. Both Jason Radisson and JD Dillon shared valuable insights and real-world examples of how AI can overcome enterprise challenges and improve HR operations.
Key Learnings:
Subscribe to The Digital Adoption Show:
Spotify: https://spoti.fi/3W7uoul
Apple: https://apple.co/4cD0Ewo
Website: https://bit.ly/3XWXtew
The podcast currently has 91 episodes available.
7,797 Listeners
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