The WIN-WIN Effect

30. Situational Awareness in Difficult Conversations


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In this episode of The Win-Win Effect™ Podcast, Host Chris Ross shares some tips on what to look for approaching difficult conversations. Several reasons make specific conversations difficult, and sometimes it's the seller's lack of knowledge or emotional intelligence that drives down rapport levels, which results in a "good" conversation becoming a problematic conversation very quickly. Listen to the end to understand the dynamics and reasons why these conversations are so complicated. SUMMARY OF TOPICS DISCUSSED
Identifying Where the Conversation Becomes Difficult
Golden Opportunites to Make a HUGE Impact
Discovering the "CORE" of Problem
Ignorance is Bliss
Recording Meetings with Buyers
The 3 Conversations
"Point of View"
"Emotional"
"Egotistical"
Tips on How to Handle the 3 
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The WIN-WIN EffectBy CHRIS ROSS

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