Good leaders appreciate that employee experience is critical to the delivery of a great customer experience.

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The Michelli Experience

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS

About our Guest:

Joseph Michelli, CEO, The Michelli Experience

Joseph A. Michelli, Ph.D., C.S.P., is a speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.