There are way too many business owners who say: "well, nobody is complaining so they must be happy!"

Yet in the same sentence they might also ask "why don't our customers ever come back?"

The reason is that unless someone is really upset with your business, they simply will just go quietly and spend their money elsewhere next time that they need the service/product that your business sells.

In today's episode I share with you two ways that to start getting regular feedback to improve your business.