Chantal Roberts, Principal & CEO of CMR Consulting, joins Bill Kanasky, Jr., Ph.D. to talk all about insurance. Bill and Chantal discuss the all-out blitz against the insurance industry by the plaintiff's bar and the issues with policyholder's confusion and misunderstanding about insurance. They discuss the relationship between defense attorneys and adjusters and suggest how they can work better together. Bill and Chantal talk about the evolution of Reptile and the expansion of Reptile questions beyond safety and risk to other areas such as claims handling in bad faith cases and fairness in employment cases. Lastly, they discuss where things are headed in the insurance industry and the impact and future of AI in insurance.