In this episode of the Identity at the Center podcast, host Jim McDonald welcomes Deneen DeFiore, Chief Information Security Officer at United Airlines. The episode delves into Deneen's career path in identity, her extensive experience at General Electric, and the evolution of identity and access management practices. The conversation transitions to her current role at United Airlines, highlighting her approach to integrating customer identity with enhanced trust and personalized experiences. The discussion also touches on building high-performing teams, the importance of professional development through conferences and certifications, and the balance between business and technical leadership. They conclude with some lighter notes on Cincinnati landmarks and local traditions.

00:00 Introduction and Housekeeping

01:16 Guest Introduction: Deneen DeFiori

01:37 Deneen's Identity Origin Story

04:11 Innovative Projects at GE

07:50 United Airlines and Customer Identity

12:35 Building a Winning Team

16:27 Professional Development and Certifications

19:58 Balancing Business and Technology

37:20 Future of Identity and Biometrics

40:01 Cincinnati Hallmarks and Farewell

Connect with Deneen: https://www.linkedin.com/in/deneendefiore/

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Authenticate Conference - Use code IDAC15 for 15% off: https://authenticatecon.com/event/authenticate-2024-conference/

Hybrid Identity Protection Conference (HIP Conf) - Use code IDACpod for 20% off: https://register.hipconf.com/W7eVML

Connect with us on LinkedIn:

Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/

Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/

Visit the show on the web at http://idacpodcast.com and watch at https://www.youtube.com/@idacpodcast