Ryan stared in disbelief at his wife, Yolanda. Her words literally made it clear she heard NOTHING he had just said. Yolanda feels her throat tighten and the lumpy pressure begins. How many ways could she say the SAME THING and yet Ryan just doesn't get it, then blames her for not listening!! What's crazy is both people truly felt in the right, and unheard. Can you relate? Check out today's episode of What to Say & How to Say It while Nina and Shy explore how to be heard and understood, even if you've tried and failed before. Be sure to grab our free ebook, Stop Walking on Eggshells, from our website, https://greaterimpact.org !