When it comes to standardizing the suite of tools, Ruth explains the most important thing to get right for your people to use the product is to ensure its value for suppliers: “What’s critical in order for your internal team actually having the appetite to use the tools, is that those tools have to work for your suppliers in the market.”

The Heineken session at Supplier Experience Live 23 covers:

The digital transformation journey of Procurement at Heineken

How to successfully digitize the procurement function

Top 3 key learnings from digitizing Procurement