eCommerce Momentum Podcast

318 : Ken Reil – You have to learn how to have a silent conversation with your customers on Merch by Amazon

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Love that phrase: Have a silent conversation. Never thought about it until my conversation with Ken. You see someone with a phrase on their shirt. You believe that defines them, good or bad. You pass judgement and make an inner statement to yourself. Then you move on. Guess what, that is a silent conversation. You…
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