What truly makes a memorable hotel stay? It's more than just a comfortable bed – it's an entire experience. In this episode, we are joined by Vikram, with who delve into the art and science of hospitality, focusing on how hotels are going above and beyond to delight guests. We'll discuss the growing importance of personalisation, the integration of smart technology in rooms, and the emergence of experiential travel. Discover what guests will expect from hotels in the next decade and how hoteliers are preparing to deliver truly immersive and unforgettable stays.Track: Liquid PlanetMusic by https://www.fiftysounds.comTimestamps:0:00 Intro2:30 Making pastries4:35 Different roles6:27 Hotel front desk11:30 Overbookings14:50 Difficult customers16:25 Mock kitchens22:25 Wine24:00 Food and beverages34:00 Minibar37:35 Guest demands40:45 VIP checking42:23 Hotel ratings51:15 VIP suites56:20 Customer reviews1:02:50 Hotel deals1:06:40 Rapid Fire