On this podcast, Brad Hairston talks with Stefan Hoffmann and Andreas Leitow from BCG who explain why process excellence is so critically important to surviving and thriving in the digital age.

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Here’s what we talked with Stefan and Andreas about: 

*Why process excellence should be a key focus for the C-level

*Moving from process tweaks to more holistic, end-to-end redesign

*Differentiating “good” versus “bad” processes

*Key challenges to improvements in process performance

*What a best-in-class approach to process improvement looks like

*The role of process mining and Gen AI in process excellence

*How workforces are equipped for new ways of working

*The long-term vision of process excellence and steps in that direction

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