Have you ever felt like you were taking a course just because you needed to fill a gap in your resume? Lisa Schwartz (ITSM Academy) and David Ratcliffe (Pink Elephant) talk about the right mindset to study, the difference between learning and training, and the significant gap they detected among alumni regarding ITSM.  

Lisa Schwartz has been the Chief Executive Officer at ITSM Academy for the last 18 years. She's also a Founding Partner at XLACollab, and a Co-founder and Board Member of the DevOps Institute.  

David Ratcliffe has been President of Pink Elephant for the last 31 years. He's also a blogger, industry commentator, and speaker, passionate about providing real-life, practical insights.