In this episode, Nicole and Alicia explore how AI and emerging technology are transforming the salon industry—from marketing to client care and beyond. They break down how tools like ChatGPT can simplify everyday tasks like writing emails, creating social media content, and managing rebooking reminders. Nicole shares how AI has been a game-changer in supporting her as a neurodivergent business owner, while Alicia highlights how automation can ease operations like payroll and appointment confirmations.

They also touch on the emotional side of adopting new tech: the fear, the resistance, and the undeniable need to evolve as consumer behaviour shifts. From AI-generated images to the future of virtual try-ons, this episode encourages salon pros to explore digital tools while staying rooted in the human connection that makes the beauty industry special.

Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate

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Work with Alicia - [email protected]