It’s YOUR time to #EdUpPCO

In this episode,

YOUR guest is Vickie Cook, Vice Chancellor for Enrollment & Retention Management at the University of Illinois Springfield

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada

·       Why digital consumption patterns have reshaped the way learners seek out and assess postsecondary options

·      How to balance human and AI- or technology-enhanced services to serve modern consumers

·      How the customer service mentality of PCO units is reshaping enrollment management processes

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!