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36. Vickie Cook (UI Springfield): How PCO is Transforming Enrollment Management Best Practice
It’s YOUR time to #EdUpPCO
In this episode,
YOUR guest is Vickie Cook, Vice Chancellor for Enrollment & Retention Management at the University of Illinois Springfield
YOUR host is Amrit Ahluwalia, Executive Director of Continuing Studies at Western University in London, Ontario, Canada
Some key questions we tackle:
· Why digital consumption patterns have reshaped the way learners seek out and assess postsecondary options
· How to balance human and AI- or technology-enhanced services to serve modern consumers
· How the customer service mentality of PCO units is reshaping enrollment management processes
Listen in to #EdUp!
Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio
Join YOUR EdUp community at The EdUp Experience!
We make education YOUR business!
View all episodes
By EdUp PCO
5
33 ratings
It’s YOUR time to #EdUpPCO
In this episode,
YOUR guest is Vickie Cook, Vice Chancellor for Enrollment & Retention Management at the University of Illinois Springfield
YOUR host is Amrit Ahluwalia, Executive Director of Continuing Studies at Western University in London, Ontario, Canada
Some key questions we tackle:
· Why digital consumption patterns have reshaped the way learners seek out and assess postsecondary options
· How to balance human and AI- or technology-enhanced services to serve modern consumers
· How the customer service mentality of PCO units is reshaping enrollment management processes
Listen in to #EdUp!
Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio
Join YOUR EdUp community at The EdUp Experience!
We make education YOUR business!