As The Boss, one of the most difficult tasks you'll face is correcting somebody's performance. It's uncomfortable, but as our guest Harry White contends, it's the most important thing you can do as The Boss.  Harry outlines the importance of giving feedback and shares four important rules you'll need to do to get it right.  He even helps you with a script to deal with RBF ("resting bitch face") or the dreaded "bad attitude."