The K-Factor podcast is produced by CHYE - Crown Heights Young Entrepreneurs in partnership with community news website COLlive.com. The K-Factor offers business wisdom that can help future business leaders to make the "Keli" (the Hebrew word for vessel) so they can grow their business aspirations. Episode #39: Dovid Teich  “Customers first” Dovid Teich is a 20 year veteran of the Dry Cleaning Industry. Early in his career after discovering his passion for the Retail industry and in delivering superior customer service, Dovid jumped on the opportunity to purchase his first dry cleaners store Regency Cleaners. With time Dovid expanded his business to many neighboring communities and today runs a dry cleaning network that extends from upstate NY to all the major jewish neighborhoods in Brooklyn.

In this interview Dovid shares:

• Life in the Retail Industry
• Behind the scenes in the world of Dry Cleaners
• Dealing with Emergency’s
• To expand, get your business model right
• Treat your employees well
• The value of customer service
• The virtue of patience
• Auto debit some savings every month
• Investing basics