MIT's Director of Athletics and Department Head, Julie Soriero, discusses how to deal with multiple constituents during difficult times.
0:07 Introduction - Julie Soriero
1:55 Debriefing after campus lockdown incident
3:58 Boston Marathon incident and MIT campus
4:41 TAKEAWAY: Set up a 24-hour conference call that is just for your staff for emergency calls
5:06 MIT campus goes on lockdown after Boston marathon bombers were on campus
6:13 Talking with MIT students during lockdown
7:00 TAKEAWAY: Make a group comfortable during a lockdown
9:00 Grieving as a campus after an incident
10:08 Handling the emotional turmoil and providing support for students, coaches and staff
11:03 TAKEAWAY: Acknowledging collegues in the surrounding area and thanking for their support
11:45 Breaking down MIT's debrief
13:30 Deciding who you have involved during a crisis
13:39 TAKEAWAY: Pay attention to what you know, what you don't know and what you need to find out
14:20 How to communicate beyond the group you have
15:13 Emergency action plans and how they are used and revised
16:40 Emergency action plan as a flowchart
18:00 How to stay aligned with the University and their action plans
19:20 Having conversations about a violent intruder on campus
19:42 TAKEAWAY: Emotional support for students, coaches and staff
20:04 How technology can help you in a crisis
22:04 How you fram your message during a crisis
24:31 Key takeaways from Julie on how she deals with crisis as a leader