Insightful Leaders

4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications


Listen Later

There's a clear relationship between culture and customer insights. The advantage of a centralized insights team is it helps infuse customer-centricity into the DNA of your organizational culture. This has positive downstream effects for customer experience and journey design - which ultimately always leads to the same thing, stronger revenue growth and customer retention over the long term.
...more
View all episodesView all episodes
Download on the App Store

Insightful LeadersBy Kapiche