Sign up to save your podcasts
Or
Share Insightful Leaders
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Insightful Leaders
Insightful Leaders episodes
- 10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy
Show notes:
Guest: Colin Shaw
Get in touch with Colin: LinkedIn, Website
Colin's recommended reading:
- Alchemy: The Surprising Power of Ideas That Don't Make Sense
- Happy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer Experience
- Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
- Building Great Customer Experiences
- The DNA of Customer Experience: How Emotions Drive Value
- Customer Experience: Future Trends and Insights
- Revolutionize Your Customer Experience
44 min - 9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio
Show notes:
Guest: Guneet Singh @ Appfolio
Get in touch with Guneet: LinkedIn, Twitter
Guneet's recommended read:
- Predictably Irrational: The Hidden Forces that Shape Our Decisions
30 min - 8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ
Show notes:
Guest: Karen Wynn
Get in touch with Karen: LinkedIn
Karen's recommended reading:
- The Effortless Experience: Conquering the New Battleground for Customer Loyalty
- Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits
43 min - 7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University
Show notes:
Guest: Rod Netterfield
Get in touch with Rod: LinkedIn
Adam's recommended read:
- Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
- The Power of Moments: Why Certain Experiences Have Extraordinary Impact
38 min - 6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler
Show notes:
Guest: Sergio Rossini
Get in touch with Sergio: LinkedIn
Sergio's recommended reading:
- 1-Click Download "PIG Strategy" (Simplified Edition)
- The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey
40 min - 1 min
- 5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso
Show notes:
Guest: Adam Murphy, Founder - Curioso
Get in touch with Adam: LinkedIn
Adam's recommended read:
- Think Again: The Power of Knowing What You Don't Know
44 min - 4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications
Show notes:
Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox
Get in touch with TS: LinkedIn
TS's recommended read:
- The Next 100 Years: A Forecast for the 21st Century
1 hr 2 min - 3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce
Show notes:
Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce
Get in touch with Karen: LinkedIn, Twitter, Website
Karen's recommended read:
- Success with Less: Releasing Obligations and Discovering Joy
- Working From Home: Making the New Normal Work for You
- Listen Up!: How to Tune In to Customers and Turn Down the Noise
- Outside in: The Power of Putting Customers at the Center of Your Business
- Lifescale: How to Live a More Creative, Productive, and Happy Life
28 min - 2. Check your in-house data before answering business questions with David Gardner @ Talkdesk
Show notes:
Guest: David Gardner, VP - Research & Insights @ Talkdesk
Get in touch with David: LinkedIn
David's recommended read:
- The Five Dysfunctions of a Team: A Leadership Fable
29 min
About Insightful Leaders
From the publisher's feed
Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive…
meaningful change at your organization.