Insightful Leaders

There's a saying in the data world - garbage in, garbage out. Great customer insights are key to unlocking revenue growth from CX but this is only possible if you start with the quality of your inputs. Organizations are jumping head first into data clean up and data centralization projects without developing a strategy for how their (in-house) voice of customer data is going to be used.

Join David Gardner (VP of Research and Insights at Talkdesk) as he shares his insights and unique perspective on doing more with the data you already have.

Our guest is Rod Netterfield who will be joining us for episode 3 to do a deep dive into design thinking as it relates to customer insights and CX.

Joining us for episode 2 is Karen Wynn, General Manager of Member Value Proposition at Australian motoring insurance organisation RACQ to share real world customer insights and CX strategy advice. We'll be chatting about building, measuring and

Kicking off episode 1 with us is Sergio Rossini, a CX leader with over 20 years experience in global enterprise organisations to discuss storytelling and some of the rapid transformational changes currently taking place in the world of customer experience.