Design Thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Understand how the double diamond model works as it relates to insights to more confidently allocate limited budget and headcount resources for maximum impact.

7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.

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7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University