May 24, 2021

#4 Experience Investigators, Jeannie Walters

35 minutes

On this episode of Conversation: CX, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, shares her insight into building on customer trust and feedback for the most memorable CX:

Brands and retailers must be disruptors and look at the ways they can improve.

Everything must always go back to a companyâ€™s values and missions.Â

Visibility is essential, especially in this digital world. Customers can spot something that isnâ€™t genuine.Â

Jeannie Walters is a Customer Experience Speaker, Trainer, Podcast Host, and Consultant. She serves at the CEO & Chief Customer Experience Investigator at Experience Investigators, constantly working towards her goal of creating less ruined days for customers.Â

Find more information on this interview at:Â conversation.iadvize.com/en/jeannie-walters-experience-investigators

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Ajit Sivadasan, Lenovo:conversation.iadvize.com/en/ajit-sivadasan-lenovo

Brian Solis, Salesforce: How customer habits and mindset impact CX: conversation.iadvize.com/en/brian-solis-salesforce

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May 24, 2021

#4 Experience Investigators, Jeannie Walters

35 minutes

Brands and retailers must be disruptors and look at the ways they can improve.