Do you know your customers are happy with your products or services, but your online presence doesn’t showcase all of your loyal patrons' great experiences with your business? Our design and content coordinator Kayla Koger hosts this week's episode of the Hello Frances Podcast to share a few ways to increase your customer feedback through reviews on your online profiles, including Google, Facebook, Yelp, and more. In addition, Kayla discusses how to respond to reviews (both positive and negative). Listen in wherever you get your podcasts!