What does it take to go from healthcare to winning a national automotive leadership award in just three years? In this episode, we interview Jeanine Bayne, Service Manager at Volvo of Charlottesville and recent winner of NADA's Rising Star Award for Women Driving Vehicle Retail. Jeanine shares her remarkable transition from nursing to automotive, rising from service advisor to service manager while bringing calm problem-solving and genuine care to leading her team of 17. She reveals what makes exceptional service experiences, the hidden complexities of the service department, and how she uses her strengths to manage daily pressures while building lifelong customer relationships. Whether you're in automotive or any leadership role, Jeanine's story offers powerful lessons on authentic leadership and seeing people as more than just numbers.