In this episode, Nicole and Alicia break down why every salon owner needs a policy and procedure manual—and how to actually create one without overcomplicating things. From payroll and compensation basics to vacation rules, sick leave, and product commissions, they cover what to include so your team knows exactly what's expected.

They discuss how clear policies not only protect you legally, but also empower your team, prevent misunderstandings, and keep your salon running smoothly without constant micromanagement. You'll also learn practical tips for building your manual, introducing it to your team, and keeping it updated so it grows with your business.

If you've ever wondered how to set boundaries, avoid drama, and lead with confidence, this episode gives you the framework to get started.

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