November 07, 2014

44: Order a Steak and Get a Piece of Rat

1 hour 19 minutes

Working in retail and in customer facing roles comes with its own set of challenges. We dive into coping mechanisms, closing a sale and identifying when you're being worked over, Apple's Genius Training manual and the effectiveness of tipping.
With Vic Hudson and John Chidgey.

Related Links:

Gizmodo: Apples Secret Employee Training Manual

Banning Tipping At My Restaurant

Tipping (PDF)

Does Tipping Improve Customer Service?

Dick Smith Electronics

Stephen Covey: Habit 1

Closing (Sales)

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