In this episode, Lisa Moore https://www.linkedin.com/in/lisa-moore-4a076827 from GoldOller https://www.linkedin.com/company/goldoller-real-estate-investments/ shares insights on creating a long-term, engaging resident and employee experience, leveraging technology, and fostering a supportive company culture. Discover how GoldOller's innovative approach enhances retention, brand loyalty, and operational success.
Chapters
02:21 Lisa Moore's Background and Role at GoldOller
04:22 GoldOller's Presence at NAA Conference
07:36 Defining the Resident Experience and Ownership
09:04 The Role of Technology in Resident and Employee Experience
12:17 Measuring Success and Retention Impact
21:41 Long-term Employee and Resident Growth Strategies
27:22 Handoff and Resident Engagement Through Tech
36:31 Continuous Improvement and Tech Optimization
38:36 Daily Practices for Energy and Success
This Episode is brought to you by PERQ.
PERQ is an AI-powered digital marketing platform that captures and converts high-intent website traffic, Drives 2–3X more qualified leads using proprietary AI. PERQ Optimizes existing marketing spend by feeding real-time visitor data back into paid search campaigns and Integrates with your current website, CRM, and chat tools as well as reduces manual effort and advertising costs while delivering clearer ROI.
To learn more about PERQ: https://bit.ly/4bQrHqP
🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!
📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!
#Optimized #Multifamily #MMN #PropertyManagement #MultifamilyInnovation #CX #residentexperience