In this episode, host Michael Marchuk interviews Robert Reed, COO of the International Bank of Chicago and founder of FinTech advisory firm Reed Advancement, about adopting AI in financial services operations, compliance, and risk. Reed argues AI should enhance, not replace, human judgment, especially since regulators aren’t ready for AI to make decisions; instead, AI should handle the “80%” data legwork so analysts can focus on analysis. He explains how AI-driven dashboards and consistent review can surface underlying data issues and reduce human inconsistency in AML and fraud work. Reed recommends integrating AI into legacy environments by “slicing” processes into micro-steps with parallel testing, illustrates contextual investigation with a cash-deposit example, and stresses explainability by involving regulators early. He describes dual AML agents that debate policy gaps to produce actionable improvements, and emphasizes culture, transparency, and cross-department buy-in to scale AI beyond pilots.

What we talked about with Robert:

-AI as Compliance Assistant

-Surfacing Hidden Failures

-Integrating AI in Legacy Systems

-Explainable AI for Regulators

-Policy Reviews and Consistency

-Culture Shift and Adoption Fears

-Banks vs FinTech Risk Views

-Scaling Beyond Pilot Projects

-Top-Down Transparency and Trust

-Future Tech and Regulatory Outlook

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