“How granularly you define your customer is how much better and refined your insights will be about them as an individual."- Annette Franke.

If you are in grocery retail, this is an episode you don't want to miss. Annette Franke, industry expert and former VP at Kroger Technology offers insights informed by years of experience in retail information technology. The three tackle supply chain issues and labor shortages due to Covid, how to transform the legacy environment into something nimble enough to keep up with the Digital world, organizational transformation, and much more.