In this episode, Anne Baum https://www.linkedin.com/in/annebaum1/ from Town Properties shares how data-driven strategies and KPIs can transform the resident experience in multifamily. Discover practical insights on measuring brand, improving resident satisfaction, and leveraging AI tools for better decision-making.
Chapters
00:00 Introduction to the Resident Experience
04:56 Data-Driven Insights on Resident Experience
09:50 Measuring the Resident Journey
17:05 Focus Groups and Resident Feedback
24:40 Ownership of the Resident Experience
27:47 Enhancing Resident Engagement
29:44 Measuring Success: Satisfaction and Community
31:05 Linking Improvements to Financial Metrics
33:18 Sustaining Progress: Year Two Plans
35:45 Building Trust Through Communication
39:54 Data-Driven Insights for Resident Experience
44:27 Aligning Brand and Resident Experience
This Episode is brought to you by PERQ.
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