"Customer-centric innovation is at the heart of all successful business organizations because a happy, satisfied customer is the best brand ambassador! 

ICICI Lombard strives to ensure our customers always receive the very best support and service. In this episode of IL Café, Vasundhara Bhonsle, Chief - Customer Support at ICICI Lombard, explains how the company’s customer-first philosophy has been a driver of world-class innovations- from the industry-leading IL Take Care app to the AI-powered chatbot- which are geared towards offering personalized solutions that create a seamless insurance process."