Most difficult conversations ebb and flow between good progress and difficult moments, those times it’s a challenge to access our best selves and skills. Here are five common difficult moments and five powerful questions to help you through them.

Show notes

The value of silence in difficult conversations

How to politely stop long-winded talkers

About deep listening

Separating intention and impact

Keeping yourself (and others) out of conflict corners

“How can” questions

Why it’s so hard to reason someone back into reasonableness

Buying time to calm down

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