Are you a business owner who feels like you’re just guessing at what's working? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, get tactical with a discussion on Key Performance Indicators (KPIs) and how they use simple scoreboards to drive their companies forward. They share five specific metrics they track, including the weekly volume of service tickets , the conversion rate of incoming calls to jobs , and a metric to measure employee training. The hosts debate the importance of tracking gross margin on hardware versus sales volume, and reveal a crucial metric for improving cash flow: the number of outgoing collections calls. This episode emphasizes that tracking the right numbers doesn't require a complex system; sometimes, a simple whiteboard is all you need to get started. It’s a masterclass in translating business goals into actionable, measurable metrics.