After spending a day immersed in the Cloud Security Summit in Austin, Texas, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security share their biggest takeaways and action items. The conversation focuses on leveraging technology, shifting business models, and identifying new opportunities within the security space. Tony highlights the power of a unified platform to simplify the purchasing process and make security a proactive operational tool rather than just a reactive cost.

Lars dives into the potential of AI agents (Eva) and business analytics to drive sales, using cameras to track customer behavior (like line waiting times or traffic flow) and employee activity (like attendance). The hosts discuss the need to stop selling "security" and start selling solutions to business and operational challenges like retail theft or customer service. Chad reinforces the crucial strategy of cutting the noise and getting laser-focused on serving an ideal customer instead of saying "yes" to every opportunity, a consistent challenge for growing small businesses.

Do your business processes feel more like a tangled web of handcuffs than a straight path to profit? In this episode, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security dive into the pain point of process over-complication. They discuss how businesses naturally add steps and standardization to solve an occasional edge case (a 1-in-100 failure) or to dummy-proof a system, resulting in processes that waste time and impede customer service.

The hosts share real examples of internal processes, like a complex quote-to-install workflow, that became so burdened with preventative measures (like a "not to exceed" field or double-check boxes) that it hindered the entire team. The key to fixing this lies in getting fresh eyes (like moving an employee to a new department) or front-line people involved, who can see the wasted time of waiting for the next dispatch call or the frustration of a convoluted invoicing step. You'll learn how to distinguish between necessary standardization and unnecessary operational nuisance, and how to encourage feedback loops that celebrate simplification through tools like the IDO method and weekly reporting.

Are you an entrepreneur stuck in the endless cycle of solving every problem in your business? This episode, recorded live in Austin, Texas, dives into the mindset shift needed to break the $3 Million Revenue Ceiling and stop being the bottleneck. Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security discuss the core philosophy from the book Who Not How, challenging the old-school mindset of "I can do it all myself."

They explore the critical difference between being a problem-solver (which leads to decision fatigue) and building a team of people (the 'whos') who can solve problems better and faster. Tony shares his realization that delegation isn't about teaching others to do things his way, but setting clear outcome-based objectives and letting specialists find a 10x better path. The hosts stress that scaling requires overcoming the fear that a task won't be done perfectly and realizing that an 80% done task from an employee is often a better investment of the owner's time than 100% perfection. They also share a valuable tip on using voice notes and AI tools to clearly articulate outcomes and reduce communication friction.

Do you view debt as a four-letter word, or as a tool for accelerated growth? In this financially focused episode, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, redefine debt and the crucial role of leverage in scaling a small business. They challenge the old-school mentality that "debt is bad" by clearly defining leverage and positive cash flow. The discussion moves from the abstract to the practical, using real-world scenarios: Should you pay cash or finance a $70,000 work vehicle? When does buying a building make financial sense?

The hosts break down the math for profitability, explaining why a 6% cost of borrowing is a "no-brainer" when your business is generating 11–14% returns. They emphasize that the secret to growth isn't a lack of business, but the ability to free up cash through intelligent financing for people, processes, and equipment. This episode also touches on the necessary discipline needed to manage debt, drawing on concepts from Profit First to reduce the chance of getting into "leverage problems".

Are you an entrepreneur worried that investing in training only prepares your employees to become your next competitor? This episode dives deep into the high-stakes problem of technician turnover in the security and locksmith industries. Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, workshop strategies to build a culture people won't want to leave. The hosts discuss the financial hurdle of a $10,000-$20,000 training investment and how to overcome the fear that an employee will "break off and start their own company". Tony brings up the famous, albeit cliché, question about the cost of training and whether it's worse to train them and have them leave, or not train them and have them stay.

Building on previous discussions about using KPIs (see "5 KPIs We Use to Drive Our Business"), Lars shares his company's low-tech method of tracking professional development hours to combat internal complaints about lack of training. The conversation pivots to how managing high-performing staff is a distinctly different skillset than managing low performers, a dynamic that often causes top talent to burn out and leave. They conclude that the first step isn't about the training budget; it's about defining the company culture you want—performance-based or team-oriented—and hiring people who align with it.

It's the half-century mark! For Episode 50, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the question every business owner needs to answer: Why do customers come back? Moving beyond the cliché of "great service," they explore what truly makes a business "sticky" in a competitive market. Chad introduces his company's core value of "Outrageous Kindness" and the critical need to build that culture internally before expecting it externally. Tony highlights the power of "Personalized Connections", focusing on building consistent relationships between technicians and customers. The hosts debate whether being the fastest (Lars) or the highest quality (Tony) is the ultimate differentiator, ultimately agreeing that convenience is the new black. They use examples from Ritz-Carlton, Tesla, and Amazon to illustrate how reducing customer friction, from simple digital approvals to making it easy to pay, is the key to enduring brand loyalty.

Are you ready to stop rolling trucks for $250 tickets and start landing $100,000+ projects? In this episode, recorded live from a conference in Windsor, Connecticut, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security dive into the intentional shift required to morph a small service company into a large-scale project business. They reveal the hidden complexities of managing six-figure projects, drawing from their own experiences with jobs involving thousands of door openings. The hosts share the brutal truth about why simply multiplying your time estimate by the number of doors will lead to bankruptcy, highlighting neglected factors like cash flow management, stakeholder meetings, and the massive time drain of re-walking sites. Learn why success at this level requires an on-site manager with a different skillset—someone who is great at managing people and tasks, not just keying locks.

In this episode of Unlocked, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security do a deep dive into an "uncomfortable truths" workshop, tackling real-time business challenges. Moving beyond their usual format of hindsight wisdom, they openly discuss current struggles in their own companies. The conversation covers a wide range of issues, from the emotional and logistical pain points of inventory management to the strategic challenge of changing company culture. Citing concepts from influential books like "Who Not How" and "The Gap and the Gain," the hosts explore the importance of aligning a team around a single vision and convincing employees that change is beneficial for them ("WIIFM: What's In It For Me"). They also address the strategic dilemma of product simplification and the emotional resistance that comes from a team accustomed to a wider offering. This episode is a candid look at the messy reality of running a business, offering raw, unedited insights into the problem-solving process.

Are you a business owner who feels like you’re just guessing at what's working? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, get tactical with a discussion on Key Performance Indicators (KPIs) and how they use simple scoreboards to drive their companies forward. They share five specific metrics they track, including the weekly volume of service tickets , the conversion rate of incoming calls to jobs , and a metric to measure employee training. The hosts debate the importance of tracking gross margin on hardware versus sales volume, and reveal a crucial metric for improving cash flow: the number of outgoing collections calls. This episode emphasizes that tracking the right numbers doesn't require a complex system; sometimes, a simple whiteboard is all you need to get started. It’s a masterclass in translating business goals into actionable, measurable metrics.

Are you struggling to plan for the future of your business? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical topic of strategic planning. They share their experiences, successes, and frustrations with annual planning sessions. Tony admits his struggle with thinking in large, long-term chunks, preferring to focus on smaller, more immediate tasks. Chad and Lars discuss how they've structured their offsite planning events to align their leadership teams around a shared vision. They emphasize the importance of getting the right people involved early on in the planning process, especially those with a knack for tactical execution. The hosts also touch on the power of "10x thinking" to break out of routine problem-solving and uncover big opportunities. This episode is a must-listen for any business owner looking to create a clear, actionable roadmap for their company's future.