Unlocked Podcast

Can the fundamental principles of a legendary college basketball coach transform a modern physical security enterprise? In Episode 88, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) dive deep into the practical business applications of Wooden: A Lifetime of Observations and Reflections On and Off the Court by legendary UCLA coach John Wooden.

Recording after an operational deep dive into leadership methodologies, the hosts explore how Wooden’s focus on process over outcome directly applies to managing service technicians, dispatchers, and sales teams. Chad breaks down why Loc-Doc Security enforces strict standardization across uniforms, van shelving layouts, and tool brands to eliminate daily friction and elevate client perception. Lars shares his "SOS" (Standardization of Stuff) initiative, detailing why every technician must use identical tool suites and software shortcuts to prevent massive administrative backlogs.

Finally, the trio addresses Wooden's "anti-superstar" philosophy, debating whether individual sales commissions alienate team culture, and how leaders secretly undermine their own processes by cutting queues for friends. Plus, the guys give a real-time update on the growing applicant roster for the upcoming Unlocked Invitational.

Are you actively leveraging artificial intelligence to eliminate front-office friction, or are you still standing on the sidelines overwhelmed by the hype? In Episode 87, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) bypass theoretical tech jargon to deliver a grounded, operational look at how commercial security operators are deploying Large Language Models (LLMs) inside their businesses right now.

Recording while traveling internationally—with Chad dialed in from just outside the Tower of London after hitting his fourth major golf championship—the trio breaks down the distinct roles of Gemini, Claude, Claude Code, and Cursor within their companies. Chad explains how Loc-Doc Security uses Gemini inside Google Workspace for daily automation and transcribing, while utilizing Claude to completely rebuild employee hubs, dynamic scorecards, and cleanliness audits in a fraction of the traditional development time.

The guys unpack actionable ways to begin "workflow hacking"—from analyzing complex accounting task overlaps to using simple, silent screen recordings to auto-generate standard operating procedures (SOPs). Plus, they address the dark side of rapid AI adoption: managing "data clutter," avoiding AI agreement bias, and navigating the long-term subscription economics of venture-backed software.

Is corporate America’s favorite advice actually helping you scale, or is it just romanticized business lore? In Episode 86, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) host a candid "therapy session" to react to some of the most controversial entrepreneurial quotes of our generation.

The episode kicks off with the ultimate host call-out: Tony reveals he snuck into Chad's grueling 6:00 AM virtual team meeting. While Tony claims Chad stole Lars's lines to brag about being "slightly better" than Assured Security, he was genuinely blown away by a massive display of organizational alignment where 55 employees individually shout out their peers weekly.

Then, the trio takes off the kid gloves to audit advice from the industry giants. They dissect Elon Musk's famous philosophy ("If you need inspiration to do it, don't do it"), debate whether 24/7 hyper-focus is a toxic expectation to put on employees, and get into a heated clash over personal finance icon Dave Ramsey's strict "no credit cards" mandate—where Tony holds absolutely nothing back.

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Every business leader inevitably hits a wall where the daily grind transitions from an exciting problem-solving puzzle into an exhausting, endless game of operational whack-a-mole. In Episode 85, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) get incredibly candid about the peaks, valleys, and hidden physiological tolls of maintaining motivation at the midway point of the year.

Tony shares how structured personal resets—like his weekly Thursday golf sessions and stepping entirely away from communication channels during the birth of his daughter—are critical to protecting executive longevity. Chad outlines a tactical shift toward gamifying daily workflows to keep younger technicians motivated through immediate feedback rather than relying on abstract ten-year corporate goals. Meanwhile, Lars details how hyper-distraction via smart devices strips away active attention and why leaving your phone at home can completely restore mental clarity. Plus, the guys break down a major milestone announcement: the soft launch of a highly exclusive, peer-led event framework—the Unlocked Invitational.

If you want to expand your locksmith business into the hollow metal door and frame market. In Episode 84, Tony Hokanson (Assured Security) takes the steering wheel to break down a listener question from Adam Smith regarding vertical trade integration, managing the extreme hidden risks of retrofitting, and scaling into adjacent security segments without diluting your focus.

Chad Lingafelt (Loc-Doc Security) and Lars Johnston (Calgary Lock & Safe) get incredibly transparent about their most expensive, painful historical learning experiences. They pull apart the operational reality of handling heavy structural steel block cutouts, the massive importance of selecting an internal product "champion," and how Chad managed to skyrocket his business from $2.5m to $8m+ by methodically prioritizing a standardized commercial hardware specification playbook over ad-hoc "whimsical" branching.

Technical Issues prevented an episode release this week. We have it resolved, until next time. We will be back next Thursday!

Where is the locksmith and physical security integration industry heading over the next 3 to 5 years? In Episode 83, Chad (Loc-Doc Security), Lars (Calgary Lock & Safe), and Tony (Assured Security) bypass the day-to-day operational whirlwind to map out the long-term macroeconomic trends, technological disruptions, and personnel changes heading straight for security business owners.

Fresh off a structured corporate training exercise with their executive peer groups, the guys present a raw look at their top personal business opportunities and challenges. Tony details the massive wave of retiring baby-boomer business owners and how to position your company to execute clean, value-driven acquisitions. Chad throws a curveball by introducing the logistics of subscription plans and recurring maintenance retainers for traditional, non-electronic mechanical door hardware. Meanwhile, Lars dives deep into geopolitical risk patterns, rising tariff structures, and the inevitable squeeze hitting the distribution layer. Finally, the trio tackles the silent killer of front-office productivity: the context-switching trap of modern digital distractions.

When a security integration or locksmith business begins to scale geographically, leadership faces a massive, existential structural hurdle: Do you structure your new locations under autonomous branch managers, or do you organize by centralized product divisions (locksmithing, electronic security, and hollow metal doors)?

In Episode 82, Tony Hawkinson (Assured Security) takes the host seat to grill Chad Lingafelt (Loc-Doc Security) and Lars Johnston (Calgary Lock & Safe) on the precise operational friction points of managing distributed teams. The trio breaks down the mechanics of a formal Shared Services Model—centralizing bookkeeping, inventory procurement, and IT at headquarters while maintaining lean, highly agile local branch operations. Lars shares his real-world experience balancing corporate overhead across locations with a 5X revenue disparity, and Chad warns against a massive expansion blind spot: slow-rolling the elimination of legacy, low-margin service lines.

Are the trades facing a structural recruitment crisis, or are we just terrible at telling our story? In Episode 81, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) break down the historical social status gap between university degrees and modern craftsmanship.

Lars challenges the trio with John Gardner’s classic warning: a society that scorns plumbing because it's a humble activity will have neither good plumbing nor good philosophy. Chad shares a pivotal baseline shift from his days as a field technician that led Loc-Doc Security to completely ditch standard t-shirts for formal button-down corporate uniforms to alter market perception. The guys analyze the hidden pitfalls of a $150,000 college debt trap, the human psychology of task fulfillment over digital exhaustion, and why standard locksmith businesses must inject a white-collar aesthetic to capture high-performing talent.

In Episode 80, Chad (Loc-Doc Security), Lars (Calgary Lock & Safe), and Tony (Assured Security) dive into a fascinating Harvard Business Review article examining what operating rooms can teach business leaders about team design.

The trio discusses a truth that hits close to home for physical security integration companies: despite massive investments in advanced technology, data tracking, and fancy software platforms, performance baseline consistency ultimately hinges on human team design and composition—not your tech tools. Lars brings his academic background in genetics to pitch a radical theory on why introducing calculated variation into established "lone wolf" technician teams sparks massive cross-pollinated innovation. Meanwhile, Chad and Tony square off over building structured, complementary internal units vs. letting team dynamics organically happen. If you are trying to scale your personnel past the groupthink ceiling, this operational breakdown delivers pure leadership gold.