Fred Paul is bringing a new perspective to leadership. As Manager and unofficial Dean of Wacker Neuson University, he is in charge of educating the North American sector when it comes to how to fix or sell Wacker Neuson products and services. His leadership skills were put to the test last year when we had to figure out how to connect with his team remotely.

For those of you who don’t know, Wacker Neuson is an organization that creates concrete and worksite technology and equipment. It’s a niche market with unique products that require specialized knowledge and training. Paul does all this training and more by teaching soft skills, like leadership and management, to the thousands of employees who interact with Wacker Neuson products every day.

Wacker Neuson makes a huge investment in their training, and Fred is a salesman. Training is his opportunity to be more competitive. He can penetrate the market with awareness programs that pique interest and help people understand the products while still being interactive and informative.

We have both worked with Paul over the years and seen him at work, and he’s breaking down how his processes had to evolve with the pandemic year. The key to his success? Besides being able to think on his toes, Paul knows how to connect with people.

The success of his team is due to the fact that he listens to their needs and builds the programs and materials that fix their challenges. He calls it a “hand-shake business,” which requires people to get back to the basics of interpersonal interaction. For him, that means trusting your team, listening to their insight, and making decisions that benefit the organization as a whole.

Listen now to learn how Paul put all these pieces together and translated in-person training for remote learning without sacrificing that interpersonal element we all need as successful leaders.